Once downloaded the RMA Form, customers are invited to abide by the following procedure:
- Fill in each field of the form (only with Acrobat Reader) and describe to us accurately the defect of the device; then save the form on your computer
- Send the form as an attachment to firstname.lastname@example.org
- Wait for the authorisation letter and code (RMA_15/xxxx) by DIMA ITALIA
- Attach the authorisation letter to the bill of lading when sending us back the device, freight prepaid
Devices delivered without bill of lading or authorisation letter, cannot be examined before the arrival of the complete documentation.