To request generic assistance, the manual or the software for one of our products, fill out the form on this page, for a return request download this form

Once downloaded this RMA form, the Customer must proceed in this way:

  • Fill out the form in all its parts with particular care in the description of the defect (for compilation use only Acrobat Reader).
  • Send the completed form in pdf format to the address technicalassistance@dimaitalia.com.
  • Wait for the return of the RMA form with the affixing of the authorization number (RMA_15 / xxxx) from DIMA ITALIA.
  • Attach a copy of the form bearing the authorization number to the material to be returned.
  • Send the material in Free Port and accompanied by a Transport Document.

Products sent without the RMA form bearing the authorization number and / or the transport document will not be processed until the customer issues these documents.

Software / manuals / assistance request form

for manual request, software or technical assistance, indicate the product concerned followed by the serial number (SN) in the message